ConcordNet - Billing Policy - Terms & Conditions - Internet Access - Domain Registration - Billing - Privacy

The following policies form part of the agreement between ConcordNet.com.au and customers. The ordering of services indicates that the customer has read and agrees with these policies.

Methods of Payment

ConcordNet accepts payment of accounts by the following methods:

•  Australian Customers - By credit card (Visa, American Express, Bankcard and MasterCard), personal or business cheque.

• International Customers – By credit card only (Visa, American Express and MasterCard).

Credit card payments may be made online through our secure payments system. Please use this link      
 https://concordnetsecure.com/payonline/onlinepayment.htm  

 Alternatively customers can pay by Credit Card by telephone OR print the order form and fax it to:

• Australian Customers  - Telephone 02 97455970 
                                    FAX          02 97455973

• International Customers Telephone 61 2 97455970  
                                     FAX         61 2 97455973
  

Alternative payment arrangements may be introduced at the discretion of ConcordNet. If you have special requirements please email us at billing@concordnet.com.au 

All payments are in Australian dollars and are paid in advance. 

Initial Payment

Accounts will be processed in the following manner when an order has been placed with ConcordNet:

• Credit Card Payments – The service will be provided after clearance is granted by the credit card company or bank.

• Cheque Payments – Cheque payments for hosting accounts should be received by ConcordNet within 7 days of the order being placed. The hosting account will not be established until the cheque has been received and cleared by the bank. Cheque payments should be sent to:

ConcordNet, PO Box 314, Concord NSW 2137 Australia

Account and billing date information will be sent to you after we have processed your order. Prompt payment is necessary to ensure uninterrupted service of your account.

Invoicing Methods

ConcordNet’s normal method of invoicing is by email to the email address on record for the account. The way it works is as follows

• Automatic credit card payments – These customers will receive a tax invoice when the credit card payment has been processed. It will be marked as “paid” and no further action is required by the customer.

• Periodic credit card payments - These customers will receive an email tax invoice 7 days prior to the anniversary date for the account. Customers can pay online with their credit card using our online payment facility listed above.

• Cheque payments – Customers will receive an email tax invoice 14 days prior to the due date. Payments must be received by the due date of the service to guarantee continuation of the service.  

Payment of Accounts

We accept American Express, Visa, Bankcard and MasterCard. Credit card payments are automatically billed to your account on each billing cycle unless you specifically request us to invoice you. 

• Returned Cheque Fee – In the event that a cheque is returned due to insufficient funds, the relevant service will be immediately suspended and the customer will be sent a “suspension” email allowing seven (7) days for the situation to be rectified. If within the seven (7 days) the customers fails to pay all service fees, including a $30 returned cheque fee and a $50 account reactivation fee then the account will be permanently cancelled. Such cancellations do not relieve the client’s obligation for payments under the terms of the hosting agreement. Cancellation includes the removal of all files on the account. 

• Credit Card Charge Back – In the event of a credit card charge back ConcordNet will immediately suspend  all services to clients until such time as full payment is received in addition to the $30 charge back fee and the $50 account reactivation fee.

• Credit Card Late Payment – Automatic processing of credit card payments is not possible when the following occur:

  1.  The card has expired

  2. The bank or card company has declined the charge

  3. The card is reported lost or stolen

  4. The card is declared invalid

  ConcordNet will charge the credit card on file seven (7) days in advance of the recurring billing date. If a credit card payment fails, the customer will be sent an email notice allowing seven (7) days to rectify the situation either with a new payment method or by updating the credit card information. The charge will be re-attempted on the recurring billing date. If the card still will not accept our charge and no other payment has been received by the recurring billing date, then the account will be suspended without exception. The customer will have the option of reactivating the account after paying the full amount of the invoice due. An additional fee of $50 will apply for account reactivation. The reactivation fee is non negotiable. Upon suspension of the account, ConcordNet will send an email deactivation notice to the customer. If the payment including reactivation fee is no received within seven (7) days of the deactivation notice, the account will be permanently cancelled. This includes the removal of all files that may remain. This cancellation does not alleviate the client’s payment obligations under the hosting agreement.

Late Cheque or Non Payment

If payment has not been received by the date of renewal of an account, the account will be suspended without exception. Upon suspension, ConcordNet will send an email suspension notice to the customer. The customer will have the option of reactivating the account after paying the full amount of the invoice due. An additional fee of $50 will be applied for account reactivation. The reactivation fee is non negotiable. If payment, including the reactivation fee, is not received within seven (7) days of account suspension, the account will be permanently cancelled. This includes the removal of all files that may remain. Account cancellation does not alleviate the client’s payment obligations under the hosting agreement.

Late Cheque or Non Payment

If payment has not been received by the date of renewal of an account, the account will be suspended without exception. Upon suspension, ConcordNet will send an email suspension notice to the customer. The customer will have the option of reactivating the account after paying the full amount of the invoice due. An additional fee of $50 will be applied for account reactivation. The reactivation fee is non negotiable. If payment, including the reactivation fee, is not received within seven (7) days of account suspension, the account will be permanently cancelled. This includes the removal of all files that may remain. Account cancellation does not alleviate the client’s payment obligations under the hosting agreement.

Cancellation Policy

An account will be cancelled by ConcordNet if a client violates the Acceptable Use Policy or fails to pay an account. This policy covers the processes followed when the account is cancelled at the request of the customer.

For reasons of customer protection an account cancellation will only be accepted if it is done by the following methods:

1. The customer must submit an “authority to cancel” by requesting cancellation online through the Client Resource Centre on the ConcordNet Web site, or

2. The customer must email a cancellation request to accounts@concordnet.com.au, The request must include the following information:

   • Account Information

   • Account Password

   • Cancellation Reason

All account cancellations must be received in the above manner at least fourteen (14) days in advance of the date of renewal. Accounts with less than fourteen (14) days notice will be cancelled at the end of the next term and shall be charged accordingly.

All unpaid balances for charges incurred are subject to collection before the cancellation is completed.

Results of a Cancellation

When a cancellation request is made, and there are no outstanding charges ConcordNet will remove all configuration information as well as all contents of the account on the date of the next renewal of the account. A customer may request immediate cancellation if so desired and ConcordNet will remove all files. This may include unread email left on the server.

Changes to Account Information

Changes to customer account information can be made through the Client Resource Centre on the ConcordNet Web site. Changes in credit card information may take up to 1-2 weeks to take effect. You will be notified by our billing staff if your card is declined or the date has expired. Upon notification, updated information or status of your credit card account must be provided as soon as possible to avoid delinquency. It is recommended that any updates/changes on your credit card information or status be provided as soon as this information is available to you.

30 Day Money Back Guarantee

ConcordNet offers a 30 days money back guarantee on all Web site hosting accounts. This does not apply to set up fees, domain registration and associated services, hosting account add ons and fees that apply where data transfer exceeds the stated limits. The 30 days begins on the account activation date advised to you by ConcordNet when the account was established. 

Web Site Design and Construction

The following outlines the payment requirements for this service:

• Custom Designed Sites – The final price is determined by quote after the detailed requirements of the customer are known. ConcordNet requires that 50% of the total fee be paid at the commencement of the design phase, with a further 25% progressive payment at an agreed stage of the project. The final installment is due at project completion

Billing Enquiries

Bill enquiries should be direct to our staff at billing@concordnet.com.au. It is important that you check with us and receive a response or explanation for charges on your invoice before you take action to charge back a credit card payment or stop payment with your bank or other financial institution. If the charges are correct and fall within our billing policies, any charge backs and returned cheques may be considered a form of non-payment. This will result in the suspension of your account until the matter is fully resolved. Additional charges apply if a credit card payment is wrongly charged back or a check is returned. There is also a $50 fee to reactivate your hosting account. If we do find that charges have been made in error, we will file an immediate credit to your credit card account so that your payment will be the correct amount.